Question 1

What is Valden?

Accepted Answer

A family continuity platform. You organize your documents, digital assets, and final wishes in your Vault, decide who should have access in your Circle, and set the conditions for when that access is granted with your Protocol.

Question 2

Who is Valden for?

Accepted Answer

Anyone who wants their family to have a clear plan for if they become incapacitated, are unreachable, or pass away. Many members are also parents, people with digital assets like crypto, or clients of financial advisors who recommend Valden as part of estate planning.

Question 3

Do I need a will if I use Valden?

Accepted Answer

Valden isn't a replacement for a legal will. It's where you store, organize, and control access to the documents and information your family needs, including a copy of your will itself.

Question 4

How is my data protected?

Accepted Answer

Everything you add to your Vault is encrypted automatically the moment you save it. There's no optional or partial protection.

Question 5

Does Valden sell my data?

Accepted Answer

No, never. That's a permanent commitment, not a current policy that could change.

Question 6

Can Valden see my documents?

Accepted Answer

Your Vault is encrypted so that access is controlled by you and the permissions you set for your Circle, not by Valden staff.

Question 7

How does my Circle actually get access?

Accepted Answer

Only after the conditions in your Protocol are fully met, including a 14-day grace period you can cancel anytime while you're able to. Valden never releases information on its own.

Question 8

What if I change my mind about who's in my Circle?

Accepted Answer

You can add, remove, or change permissions for anyone in your Circle at any time.

Question 9

Will my Circle know what was shared?

Accepted Answer

Yes. Every release comes with a full audit trail, so you and your Circle always understand what was shared, when, and why.

Question 10

Is the Founder plan a subscription?

Accepted Answer

No. It's a single $199 payment for lifetime access, with no recurring billing.

Question 11

Can I cancel Pro at any time?

Accepted Answer

Yes, Pro is billed monthly or annually and you can cancel whenever you like.

Question 12

Is my payment secure?

Accepted Answer

Yes. Payment is processed by a licensed payment provider. Valden never sees or stores your card details.

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